What is eHungry’s reseller program?
Our reseller program provides a turnkey private label online ordering solution for your business. As a reseller, you can launch an online ordering service under your own brand and sell it to your restaurant clients alongside any other products & services (credit card processing, marketing solutions, etc.).
What is the cost?
We charge a per order fee based on order volume. Please contact us for more details. Note: If your restaurant chooses to integrate with 3rd party services such as payment providers or 3rd Party Delivery, then those companies charge their own fees. Of course, your restaurants can also just handle payment at the time of pickup or delivery.
Do you offer discounted rates on the per order fee?
Yes, once you reach certain volumes, we offer reduced rates. Please contact us for more details.
What fees can I charge restaurants for online ordering?
That is completely up to you. For example, you could bill them a $100 setup fee and 7% per order. Or some kind of monthly fee and flat per order charge. You'll just want to make sure you charge enough to cover any eHungry fees.
Does eHungry bill our restaurants?
No. You are responsible for billing and collecting any fees from your restaurants. However, we do provide you with the order breakdown/summary for you to use in your billing, as well as an invoice generator tool. You then handle payments however works best for you.
Do I need to sign a contract?
We do not require any long-term contracts. We only require agreement to our terms of service, privacy policy and a mutual non-disclosure agreement.
Why do I need to provide my credit card at signup?
We require a credit card at signup to have on file for any usage. We won’t charge your card until your clients get orders, then we only charge our fee at the end of each billing month.
Am I able to get a demo account to show off to clients?
Definitely! We can provide a demo account (or you can setup your own) so you incur no fees for those test orders to show off to your clients.
Do you provide support?
We provide support to you, the Reseller. We do not provide support directly to your restaurants (since then they would see the eHungry name). If something comes up that you can't handle, just let us know and we'll be happy to help. That said, we do provide full access for you (and your restaurants, if you'd like) so you can self-serve and manage everything yourself at any time.
Do you provide a knowledge base for my restaurant clients?
In what countries and languages will the system support?
Our online ordering system can be used for restaurants that are located in the United States, Canada, Puerto Rico & Guam. The system is provided in English, although you can enter the restaurant's online ordering menu in any language.
In what currency does eHungry charge its fees?
Our fees are charged in US dollars. If you are a reseller outside of the United States, your actual fees may be slightly different due to the exchange rate. Please note: The exchange rate is handled at the time of billing by your credit card, and your credit card may charge additional fees. We also don't include any applicable taxes in our prices so if your locality requires it, any taxes will need to be paid by you.
What if I have questions or need support?
Visit our Help Center or email us at support@ehungry.com and we’ll be glad to assist!